MyHomeCareAISupport
Medical emergency? Call 911. Do not wait for a reply from support.
Account and access
For a new account, password reset, a passkey on a new phone, or access to a resident, contact your facility administrator. Administrators can issue a one-time setup code from Profile → Admin.
Common questions
- “Slow connection” or “Offline” message: your changes stay on the device. Move to Wi-Fi or a stronger signal and tap Retry. Do not close the app until it says saved.
- “Changes need review”: the same record was changed on two devices. Open it, compare, and re-enter anything missing. Never repeat a dose that was already given.
- Medication reminders not arriving: open More → Notifications on that device and send a test notification. On iPhone, the app must be added to the Home Screen.
- Printing: MAR, incident reports and face sheets open the print dialog. Choose “Save as PDF” to keep a copy.
Report a problem
Email [support email] with a screenshot, the time it happened and what you were doing. Do not include resident health details in email.